Overview

A password or passphrase is a key one uses to access secure resources like e-mail, files stored on the network, or voice mail. At Gustavus, users have different passwords for various systems. Passwords should be unique, long and not shared with anyone. E-mail, lab access, Moodle, Home Directory, Google Calendar and Docs, Office365 and computer logins are all controlled by your Gustavus user account passphrase. The same password allows you to check your e-mail, access your home directory, log into lab machines on campus, log into your Gustavus Google Calendar account and log into your Gustavus issued computer (employees). 

Details

If you have forgotten your passphrase:

• Stop by the Technology Helpline during normal business hours, with proof of identity (Ex Gustavus ID, Driver's license, or state-issued ID) and have your passphrase reset. It may be useful to have access to your alternate email address during this visit.
• Call the technology Helpline during normal business hours and request a password reset. For security purposes, a verification protocol will need to be followed that will require you to have access to proof of identity (Ex Gustavus ID, Driver's license, or state-issued ID) and a computer or phone with a network connection and working camera so we can verify your identity over Google Meet. It may be useful to have access to your alternate email address during this call.

FAQ

How do I check if I have an alternate email address set?

Please visit: https://gustavus.edu/account/contact and look under the alternative email setting to see if you have that field correctly filled in.

When I change my passphrase what devices and programs need to be adjusted?

• Smart phones, tablets and iOS devices will require to re-add the Gustavus Google Account to apps such as GMail and Google Calendar.
• Calendar programs such as Calendar for macOS configured with Gustavus Google Calendar.
• Faculty, staff and students will need to log into their office and lab computers with their new passphrase
  • Mac users will need to open Enterprise Connect or Jamf Connect, Sign Out/Sign In in Enterprise Account.
  • Both Windows and Mac users will need to sign in with their new passphrase on campus for their new passphrase to sync.

What are the Technology Helpline's normal business Hours?

The Technology Helpline is open Monday through Friday 8am-4:30pm. 

Contact us

If you need further assistance, please contact us at helpline@gustavus.edu or call us at 507-933-6111.