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helpline@gustavus.edu
507-933-6111
Olin Hall
HOURS
Monday
8 AM to 6:00 PM
Tuesday
8 AM to 6:00 PM
Wednesday
8 AM to 6:00 PM
Thursday
8 AM to 6:00 PM
Friday
8 AM to 4:45 PM
Saturday
Closed
Sunday
Closed
Systems' Status
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Remote Connection Issues
Tue 1/3/23 8:00 AM
We are investigating an issue that may limit connections to the remote access server.
Gustavus Wireless Network
Mon 11/15/21 11:29 AM
An issue with the wireless network has been discovered. Technology Services staff are actively working to diagnose the issue and restore normal operation. This issue does not affect the wired ...
Gustavus Wireless Update
Sun 10/24/21 7:38 PM
The Gustauvs Wireless Network will experience some rolling restarts for a patch that addresses stability and security updates. This incident will be resolved when the update is complete. We expect ...
Internet partial outage
Wed 9/29/21 1:00 AM
Our internet provider is experiencing an outage that is effecting parts of the internet. Some sites are unavailable. We are working with our provider to resolve the issue. Additional updates ...
Informer Reporting Unavailable
Wed 9/22/21 8:03 AM
Informer is not connecting to the new Colleague server correctly and is currently unable to run new reports. We will provide additional updates by 8:30 AM.
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Latest from Technology Services
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Cybersecurity Awareness Training Winners
Mon 3/20/23 1:18 PM
Those of you that completed your spring Cybersecurity Awareness Training by March 13, 2023 were eligible for our prize giveaway. We wanted to use this event as an opportunity to highlight the importance of good cybersecurity habits, and to celebrate the first year of our revamped training program. We are excited to announce that fully […]
Big Changes for Gustavus Telephone Service
Fri 3/17/23 9:24 AM
Our legacy phone system has served us well over the years, but the pandemic exacerbated certain trends that continue to highlight its limitations. Increasingly, people are turning to text (SMS), chat applications (Google), and social media (Facebook, Snapchat) for communication, and traditional phone systems have been overshadowed. Interest in softphone technology has boomed, and our […]
Google Drive Storage Limits
Wed 3/1/23 5:25 PM
Google recently began enforcing storage limits for educational clients. As a result, we will need to proceed with plans to enforce quotas. Our target date for this change to take effect is currently September 2023. While most users will fall within an acceptable range, it is recommended that this allotment is closely monitored and used […]
Important Apple Security Updates
Tue 2/28/23 4:06 PM
Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on users. This could happen merely by the user visiting a maliciously-crafted […]
Spring 2023 Cybersecurity Awareness Training
Mon 2/20/23 10:23 AM
The Spring 2023 Cybersecurity Awareness Training is now available. Check your inbox for more information, or visit the Cybersecurity Awareness Training website at https://gustavus.edu/gts/security/cat/. As a reminder, the College’s insurance provider requires a minimum of sixty minutes of video instruction annually. You can help keep insurance costs in check by completing the 35-minute module before […]