Problem

I am not receiving notifications for Google two-factor authentication.

Environment

The article applies to users enrolled in Google two-step authentication.

Resolution

There could be several reasons why you're not receiving notifications for Google two-factor authentication. Here are some common issues and solutions that you can try:

1. Check your phone's notification settings: Make sure that your phone's notification settings are turned on for the Google Authentication app you have installed. You can do this by going to your phone's settings and selecting "Apps & notifications" or "Notifications." Look for the Google app you use and make sure that notifications are turned on.

2. Check your phone's battery optimization settings: Some phones have battery optimization settings that can prevent apps from sending notifications. Make sure that the app you use for Google Authentication is not being optimized by your phone's battery settings. You can do this by going to your phone's settings, selecting "Battery," and looking for the Google Authentication app you are using. Turn off optimized battery.

3. Check your Internet connection: If you're not connected to the Internet, you won't receive notifications for Google two-factor authentication. Make sure that you have a stable Internet connection.

4. Check your Google account settings: Go to your Google account settings and make sure that notifications are turned on for two-factor authentication. You can do this by going to your Google account settings, selecting "Security," and looking for the "Two-step verification" section. Make sure that notifications are turned on.

Contact Us

If you would like further assistance, please contact us at helpline@gustavus.edu or call us at 507-933-6111.