Problem

I forgot my iPad passcode.

Environment

The article applies to Gustavus-owned iPads.

Resolution

1. Please stop by the Technology Helpline office so that we may clear your old passcode
   • In some cases, this requires your iPad to be reset
2. Once it is cleared, you will be asked to create a new one

Cause

The iPad passcode inputted isn't working.

Contact Us

If you would like further assistance, please contact us at helpline@gustavus.edu or call us at 507-933-6111.