Overview

This article covers how to determine if your device is Gustavus-owned, qualifies for hardware repair, or is under warranty.

Details

Gustavus-owned devices qualify for hardware repair. All Gustavus-owned devices will be marked with a small, silver tag (GAC tag) somewhere on the machine. If you are unsure of whether or not your computer is owned by the college, please locate the GAC tag to determine if it is college property.

Hardware Support for Students and Personal Devices

If a hardware problem is thought to be the issue for a non-functioning computer, Technology Services is unable to repair, but can offer advice to the potential problem. In case of hardware failure, we would refer you to the manufacturer of the computer or local computer repair locations.

Hardware Support for Faculty/Staff and College-Owned Devices

All hardware problems of college-owned hardware are covered by Technology Services, and are considered a high priority, especially if the hardware is causing your computer not to start up. 

FAQ

What is "hardware"?

Hardware is the general term that is used to describe physical aspects of a technology device.

Why can't GTS fix the broken hardware in my personal computer?

Due to privacy and liability restrictions, GTS will not be able to repair broken hardware in devices that are not owned by the College.

What resources do you recommend for personal laptop repair?

We refer all personal device repairs to the device manufacturers or local computer repair locations.

How to I check if my personal computer is under warranty?

Simply visit the manufacturer's website and plug your machine's serial number or service tag number (whichever number that manufacturer asks for) into a form on their “Check Warranty Status” page.

Contact us

If you need further assistance, please contact us at helpline@gustavus.edu or call us at 507-933-6111.