Overview

A password or passphrase is a key one uses to access secure resources like e-mail, files stored on the network, or voice mail. At Gustavus, users have different passwords for various systems. Passwords should be unique, long, and not shared with anyone. E-mail, lab access, Moodle, Google Calendar and Docs, Office365, and computer logins are all controlled by your Gustavus user account passphrase. The same password allows you to check your e-mail, log into lab machines on campus, log into your Gustavus Google Calendar account, and log into your Gustavus-issued computer (employees). 

Details

If you have forgotten your passphrase:

• Stop by the Technology Helpline during normal business hours, with proof of identity (Ex, Gustavus ID, Driver's license, or state-issued ID) and have your passphrase reset. It may be useful to have access to your alternate email address during this visit.
• Call the technology Helpline during normal business hours and request a password reset. For security purposes, a verification protocol will need to be followed that will require you to have access to proof of identity (Ex, Gustavus ID, Driver's license, or state-issued ID) and a computer or phone with a network connection and working camera so we can verify your identity over Google Meet. It may be useful to have access to your alternate email address during this call.

FAQ

How do I check if I have an alternate email address set?

Please visit gustavus.edu/account/contact and look under the alternative email box to see if you have that field correctly filled in. We strongly recommend adding an alternate email address if one is not present.

When I change my passphrase, what devices and programs need to be adjusted?

• Smart phones, tablets, and iOS devices will require re-addition of the Gustavus Google Account to apps such as Gmail and Google Calendar
  • Note: because your mobile device will be signed out, you will not be able to authenticate your login with a prompt. You will need to use a different authentication method (such as using a backup code) to log into your mobile device again
• Calendar programs such as Calendar for macOS are configured with Gustavus Google Calendar
• Faculty, staff, and students will need to log into their office and lab computers with their new passphrase
  • Mac users will need to open Enterprise Connect or Jamf Connect, Sign Out/Sign In in the Enterprise Account
  • Both Windows and Mac users will need to sign in with their new passphrases on campus for their new passphrases to sync

What are the Technology Helpline's normal business Hours?

The Technology Helpline is open Monday through Friday, 8am-4:30pm. 

Contact us

If you need further assistance, please contact us at helpline@gustavus.edu or call us at 507-933-6111.