Body
Problem
My phone was recently damaged or lost, and I am not able to use it for Google 2SV. How do I get backup codes for Google two step verification to log into my account?
Environment
The article applies to Gustavus faculty, staff, and students.
Resolution
- If your phone is damaged, stolen, lost, or simply forgot it at home, please stop by the Technology Helpline in Olin Hall with your Gustavus ID for backup codes.
- If you are not on campus, please call the Technology Helpline at 507-933-6111. Please be prepared to use Google Meet to visually verify your identity.
Cause
Google accounts at Gustavus require two step-verification, and without your personal phone, you will need backup codes to log in.
Contact Us
If you would like further assistance, please contact us at helpline@gustavus.edu or call us at 507-933-6111.